Business, FAQ's, News
Salon Re-Opening
THE SALON WILL CLOSE AGAIN ON THURSDAY 5th Nov through to WEDNESDAY 3rd december 2020. PLease check back for further updates on re-opening. Our reservations tem will be in touch with all customers with exisitng appointments to reschedule where possible. Please look after yourselves and each other as much as possible. We look forward to seeing you all again shortly
PLEASE NOTE THAT THE FOLLOWING MAY CEASE TO APPLY AFTER 5TH NOVEMBER 2020
While there is so much to do, rest assured we are taking measured steps to bring beautiful healthy hair focused services back to Henley On Thames.
Please take a minute to breeze through all the preparations for this new phase. Things will be different for a while so please feel free to suggest anything that may make this transition easier for all.
update 1st Aug 2020
A Big Thank You
A BIG BRIGHT THANK YOU to all our guests who welcomed us back so warmly. Your patience and understanding is so very appreciated. Adjusting to the new normal is challenging for all. Our aim is to continue to offer our quality conscious hair craft in a professional and safe environment for our guests and our team.
A great success
Extended Opening Hours
We have extending our opening hours to make space for social distancing. Sundays CLOSED Monday 8.00am - 6.00pm Tuesday 7.00am - 8.30pm Wednesday 7.00am - 8.30pm Thursday 7.00am - 8.30pm Friday 7.00am - 8.30pm Saturday 8.00am - 6.00pm
Now Open Mon-Fri 9-5pm
Booking lines have changed
New remote telephone booking service is now live. Lines open Mon - Fri 9am - 5pm Call 01491 575247 or visit our online booking request page
Distancing
Reduced number of chairs Please wait at the door and we will greet you Telephone bookings only 'No-Touch' greetings We have also removed the following - No refreshments - No magazines - No waiting chairs
Prevention Cleaning
We are taking more time between each appointment for cleaning and preperation for each guest - Workstations cleaned - Gowns and towels cleaned - Equipment sterilised - General spaces cleaned
Update 8th Aug 2020
Face Coverings
All visitors aged 11+ to wear a face covering Bring a spare face covering incase of any spillages as we'll be working with water and products. If you are exempt from wearing a mask please notify our reservations team before booking your appointment.
Update 8th Aug 2020
Face Coverings
It is our opinion that the responsibility for wearing face coverings rests with the individuals. Our team will continue to wear a mask or visor while working. Although some may disagree or question its effectiveness, we’re choosing to err on the side of safety
5 Things to make it all easier
- Telephone and Online booking - Card payments only - Bring your own reading material - Please use WC before arriving - Cash Tips are placed in allocated boxes
Subscribe for fast updates
As we get ready for this next phase we expect that many things are going to change. So we are also preparing to be nimble and proactive in letting everyone know. Our mailing list will be one of the first areas to recieve all the lastest updates and changes
update 1st Aug 2020
Punctuality Please
Late arrivals may forfeit the appointment or accept an alternative service. In instances where we are unable to perform a service you may be asked to pay for the lost appointment We appreciate that unforeseen circumstances may occur and apologise for any inconvenience this approach may cause while we try to accomodate everyone.
Colour Services
If more than 4 months since last colour appointment you will need a skin test If your hair has recieved colour process since your last salon visit you will need a skin test Skin tests required at least 72 hours before colour appointment.
Update 31st Aug 2020
About Child Hair-Cuts U11
Hair -Cuts are performed dry Please cleanse childs hair before arriving Service may be refused if late or hair is not freshly cleansed. Child must be accompanied by only 1 adult / guardian
Changes to Discounts & Offers
10% Rebook Reward is temporarily suspended until further notice 50% Off Recommend a Friend is available Stand By Services continue to offer upto 70% discounts 2019 Prices have been held without increase
Buying Retail Changes
No Walk-In service for retail Collections can be arranged via booking line Refils from TAKE OWAY station can be pre-arranged via booking line Please do not pop in as our reservations team are not located on site
Cancellation Policy
24 Hours notice required for cancellations Customer may be charged upto 100% of the appointment value Deposits may be required for bookings
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