Business, FAQ's, How to, News

Cancellation Protocols

December 15, 2023

Update Dec 2023

Cancellation Protocols

48 Hours notice required for cancellations Customers may be charged a fair % of the appointment value 75% for absence without notice 50% for cancellations under 48 hrs

HOW TO CANCEL AN APPOINTMENT
Call our reservations line 01491 575247. Speaking to one of our team is normally the fastest way to action an appointment change
 
FEES
Appointments cancelled within 48 hours or for which guests have failed to attend “may incur a charge of 50% - 70% of the service amount.
 
GROUP BOOKING CANCELLATIONS
Group bookings of three (3) or more people require a notice period of 72 hours (3 days). For each guest that fails to show without required notice a charge of 50% of the service amount will be incurred. This may result in the loss of any deposit money paid.
 
LAST MINUTE BOOKINGS
If the time between making the booking and attending the appointment is within 48 hours of the appointment then the booking may instead be cancelled or modified at least 4 hours prior to the appointment time in order to avoid a charge of 50% of the service amount.

 
LATENESS
Late arrival may incur service changes to your appointment in order to deliver a service within the remaining time.
 
NO-SHOW
Lateness of 15 minutes or more into your scheduled appointment time is considered a “No-Show” and may be charged up to 75% of the service cost.


LOOKING FORWARD TO SEEING YOU

MORE DETAILS ABOUT CANCELLATIONS
update Aug 2021

Punctuality Please

Late arrivals may forfeit the appointment or accept an alternative service. You may be charged for the lost appointment

We aim to keep our guests and team safe, happy and supported. Please do feel free to discuss any ideas that would improve the salon experience for you. We look forward to being the style team you call for your next salon visit

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Online Booking

Use our online Booking Request page to send an enquiry or even update your booking

Booking Information
Many said it couldn't be done

Reduced Landfill

Thanks to the Green Salon Collective our landfill waste reduced by an estimated 70%

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Optional Contribution

Green Fee

Helping to meet the cost of ethical steps we suggest a £1 contrition on services. This appears on your bill so you always know your contribution

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THANK YOU

FOR CHOOSING US!

We hope you will enjoy our holistic approach to hairdressing, business and service experience.

Author

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At the SALON OF CHI we welcome our guests, we listen to requests, we care about people. WE LOVE HAIR. We are creative visionaries believing in ETHICAL hair care, SUSTAINABLE product development and & FAIR TRADE. We CELEBRATE beauty in balance with NATURE and nurture

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